Returns Policy

Always keep your invoice or despatch note, as this is your proof of our guarantee. If you wish to return an item you are not pleased with, or which is faulty, The Company must be informed in writing within 7 days of receipt, before any item is returned, and the item returned undamaged and in its original packaging within 14 days.

We try our very best to pack items securely in appropriate packaging materials but please be aware accidents can happen during transit and are beyond our control.

If any items of your order are damaged or missing from the order ordered we will arrange to replace or refund the items, providing you E Mail us within 24 hours of the date your order was delivered to you.

We will then contact the carrier to confirm delivery date and time.

If possible photographs of the damaged items would be appreciated.

Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible.

We may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier, the items must be packed as received to avoid any further possible damage.

Should we request you to return the items back to us, please enclose within the package a copy of the receipt given by the post office/ carrier and retain until we confirm receipt of the items back to us.

If you would like to receive a refund for the item returned, you may be charged for the cost of the original delivery cost, if you received free delivery and the return of the item you wish to have refunded brings your order value below our free delivery limit for that order. On this basis you will be charged the delivery fee that would have been due at the time you placed your order.

If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will refund the cost of that item minus a collection charge. Genuinely faulty goods will be credited by refunding the amount paid for the item in full. This does not affect your statutory rights.

The company shall be entitled to recover all costs, loss, charges, and expenses incurred in connection with goods returned not saleable as new.