Privacy Policy

Bones U Like Pet Supplies Ltd respects the privacy of our partners and customers. 

Bones U Like Pet Supplies are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, billing and delivery address, credit or debit card number, expiry date, start date, cvs number and issue number. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We also use cookies on our website to help imporve the customer experience. We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Bones U Like Pet Supplies services and special offers we think you’ll find valuable. If you would rather not receive this information, please change your preferences for each account you have with us.

How does Bones U Like Pet Supplies protect customer information?

When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Do Bones U Like Pet Supplies disclose the information it collects to outside parties?

Bones U Like Pet Supplies does not sell, trade or rent your personal information to others. 
We will however release personally identifiable information to third parties and organisations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud.

Is shopping with Bones U Like Pet Supplies Ltd safe?

Reasons to be sure shopping is safe with Bones U Like Pet Supplies.

1. Credit card companies protect buyers
If a transaction is charged to your account that you didn’t authorise, you can request a full refund from your credit card issuer.

2. Buying on line is just as safe as mail order
If you are confident ordering products by phone, fax or mail, then shopping online should present no additional concern. You have the same rights and are protected by the same legislation. If goods are faulty, you are entitled to a full refund.

3. Fraud myth
We recognise that care is needed whenever credit card transactions are necessary, but despite press hype about Internet fraud, real-life examples are surprisingly hard to find. We always request authorisation on any transaction to avoid fraud using stolen cards and regulary contact new customers prior to debiting the card.

4. Encryption
Encryption is the main factor protecting your security, and the key to online safety. Bones U Like Pet Supplies uses the Secure Socket Layer (SSL) of bank approved software – the same as that used by many global retailers, such as Amazon.

5. Extra verification
We will ask you for the 3 numbers on the signature strip of your card to verify the transaction. This means you have to physically have the card in front of you or the money will not be taken. This further reduces the chances of someone using your card details without your authorisation.

6. Mutual benefit
If an unreported stolen credit card is used to buy products from any of our websites, Bones U Like Pet Supplies does not get any money and stands to lose goods to a bogus consumer. It is therefore of mutual importance and benefit to verify the authenticity of orders that are placed and to use all possible means to protect your details.

Still prefer not to send your credit or debit card number over the Internet?
Just give us a ring and use our mail-order service:01925 368022

By using our Web site, you consent to the collection and use of this information by Nutrecare. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

External Links

This site may contain links to other sites. Bones U Like Pet Supplies Ltd is not responsible for the privacy practices or the content of other Web sites.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.